This information can be updated through the Comwave website under the 9-1-1 section within the "Business Care" portals. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information. The Customer acknowledges that he/she is the person authorized to subscribe for the Services and bind the corporation or entity listed herein. Should reactivation of services be required, Comwave will levy a reconnection fee. Comwave has no obligation to monitor the Service. As you get older you rely on your phone. Developing information to explain the organization's policies and procedures. (v) its failure, for any reason, to activate the Services on the activation date Customer requested; or It is the Customers responsibility to ensure that their computer system or edge device meets the minimum requirements stated by Comwave as being necessary to use the Service.

All deposits or other prepayments made by the Subscriber in connection with the Services will earn no interest. For example, Comwave may provide your personal information to third-party carriers for the provision of services, for billing and/or collection purposes, etc. She said she had cancelled her contract more than three years earlier and paid her final bill, which was more than her monthly bill.”. It is your responsibility to ensure that your computer system meets the minimum requirements stated by Comwave as being necessary to use the Service.

Information will be collected by fair and lawful means. All inquiries or complaints involving Comwave's handling of personal information or compliance with this policy shall be directed to Comwave's Privacy Officer. (xii) uses or permits others to use the Services for resell; The Subscriber authorizes Comwave to make such charges against such credit card or bank account to satisfy all charges for the Services. Equipment without an RA will not be processed by Comwave.

(f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or Customer understands that Comwave TV is subject to Canadian Federal regulation and as such the TV Service, packages, and prices may change subject to regulation changes. Rates will be determined based on the area code being dialed and not the Country label. 2.11 International Boundaries & Rate Variations. (b) No-Contract: Subscribers enrolled in a month-to-month package shall only be liable for the charges used up to one month after their cancellation date. You agree to accept all costs associated with contacting our representatives. contests); To meet legal and regulatory requirements; and. Except as specifically prohibited by law, there are no refunds for any unused months for pre-paid service. You agree throughout the term of your Comwave Services, and provide Comwave with express consent herein to transfer your phone number to;(a) Comwave's preferred carrier partners and vendors as may be required from time-to-time without further consent by you,(b) transfer your phone number to Comwave upon request by you,(c) transfer your phone number from Comwave to an alternate carrier of your choosing upon request by you. Comwave Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of Customers continue to have a good Internet experience. Internet speed may also be affected by traffic management practices that are applied to the service. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, information that is subject to solicitor-client or litigation privilege, or, in certain circumstances, information of a medical nature. The Customer acknowledges their responsibility for all charges arising from the use of the Service or hardware whether or not authorized by the Customer. Unless Comwave is unable to correct the service disruption within a reasonable time, Service outages and disruptions are not cause for termination of Services by the Subscriber without incurring early termination fees.

And when the phone store said the same thing, he arranged to switch to Rogers. (e) use the Service for an unattended automated operation, including but not limited to point-of-sales applications;

In this case, Bell agreed to charge $120 (plus HST) in early cancellation fees to get him to the original end date of April 2014. (ii) fails to provide interim payments when requested by Comwave; The form of consent sought by Comwave may vary, depending upon the circumstances and type of information disclosed. You should inform all telephone users who may be present at the physical location where you utilize your VoIP Equipment, of the important differences and limitations of VoIP 9-1-1 Dialing service as compared with E9-1-1 service as set out above. (d) Long Distance Service Contracts: Term contracts are subject to ECF.

Comwave will match or beat any advertised long distance rate for like services. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. Except where the collection of personal information is reasonably necessary in order to carry out the express wishes of the Customer or employee, Comwave shall specify orally, electronically or in writing the identified purposes to the Customer or employee at or before the time personal information is collected. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website. (xiii) Abuses the network with excessive usage as may be determined by Comwave. 1.05 Network Congestion; Reduced Speed for Routing or Answering 9-1-1 Dialing Calls. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. (a) Term Contracts: Except as prohibited by law in your jurisdiction, all Comwave Contracts renew automatically upon their expiration (the Initial Term) for an additional term equal to the Initial Term, unless specifically advised otherwise by the Subscriber thirty days before automatic renewal on the activation anniversary date. We are processing your message. others may gain access to your system or you Services and Accounts). Each long-distance call will incur a $.07 call setup fee. Returns cannot be processed without an RA number from Comwave. (ix) harasses, threatens or otherwise acts unreasonably towards Comwave, its employees or agents, in relation to the Services; Calls to other destinations will be billed monthly at rates determined by Comwave from time-to-time and available on our website. Comwave's privacy policy is segregated into ten principles. All of the terms and conditions contained herein (hereinafter referred to as "Terms") bind both Comwave and the Subscriber and are subject to change from time to time at the sole discretion of Comwave, without any prior notice to the Subscriber.

Comwave Cons: For plans that include free calling to a specific country or groups of countries; Comwave may at any time remove certain countries from the calling plan as may be required from time-to-time due to; economic conditions, regulatory, international turmoil, call termination issues, or an increase in the international call termination rates associated to a destination. (a) The Subscriber owes amounts to Comwave that are past due and any security deposits are insufficient to satisfy outstanding balances;(b) The Subscriber does not provide a security deposit or satisfy alternate security measures when requested by Comwave;(c) Comwave has terminated the Services to the Subscriber in the past; and(d) Comwave does not provide the requested Services to the country(s) desired by the Subscriber. If you want your response A 9-1-1 fee of $2.95 per number shall apply. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual, or as required by law.

From time to time, the computer equipment required to access and use the Service may change. Comwave manages its phone-line network to ensure reliable delivery of services to its customers. 6 Months Free Promotion applies to 3-year contracts on eligible plans. It is the responsibility of the Subscriber to remedy these Connectivity Issues. We understand that Covid-19 has impacted our customers as millions of Canadians are facing quarantines and job losses. Comwave services are sold on the following basis and will be subject to the Early Cancellation Fee (ECF) detailed in section 2.09. You must update and verify online at the my account web portal your location of use for each changed, newly added or newly ported number in order for 9-1-1 Dialing to function correctly. Comwave will not rate match against any prepaid calling cards or internet services due to their inaccurate billing criteria.

Unless an Extended Warranty is purchased, all equipment that you receive from Comwave carries a one (1) year manufacturer's warranty. (f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or In certain circumstances, personal information can be collected, used, or disclosed without the knowledge and consent of the individual.

(b) the Customer does not provide a security deposit or satisfy alternate security measures when requested by Comwave; This notification includes moves, regardless of whether your phone number changes.

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