Seats in back. You may not have to pay the charge if you don’t pay vehicle tax because you’re disabled. You won’t! Warning: Your session is about to expire due to inactivity. Thanks. For some UK vehicles, the make and model returned by DVLA is not up to date. Hope it works out.

Those without internet access will be pleased that you can also make your dart charge payment by phone. OK, fair enough, the tags have been posted back recently. In your opinion would an appeal carry much hope of succeeding? When the barrier lifts and lets you through, unless you are aware of the very small sign on the post you cannot possibly realize that a payment is due. Research shows the new system has cut delays, so maybe you could have been stuck for a lot lomger… if that offers a crumb of comfort. Hope that clears up the confusion. I requested him to explain, he told me to check on line n put the phone down on me. Nowhere does it tell you there are no cash booths available. Caught out along with many others after making the once a year trip to Dover from the North to be bemused by the signage at the crossing – what was going on? I made two crossings on the same day and paid for them a few days late and received a PCM 10 days later for just one of the crossings. I have used the Dart Charge before and paid on time (a total of 6 times). Hope this helps. I have sent emails telling them if I did not hear from them within 28 days, I would pay the charge of £5.00. It has now taken longer to correct the mischarge than it ever took to get through the tollbooth when they were maned by real people. I also do not know the local post codes to be able to use the find a store to pay cash. The website is NOT user friendly AT ALL. Only if the payment is made online at http://www.gov.uk/dart-charge does it become evident that you can pay just the £2.50.

In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details – it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. Really worried. I would like to know how they can treat Blue card holders different. I remember this as I ridiculous made a debit card payment of something like 50p to bring my account to zero. This is disgusting and although I have paid now almost 4 weeks after I went traveled through the crossing, should I receive a fine I will bloody challenge this through the courts. I’m don’t represent an organisation but I would be happy to join any group appeal. Saturday I crossed the bridge twice, and forgot to pay. Clearly anyone in their right mind would pay £2.50 if they new they should rather than getting a £35 / £70 / £105 fine!!! I frequently work abroad and am due to leave at 6am tomorrow morning so whatever is sent to me will sit on my door mat until I next return in a couple of months, by which time I am sure it will have accumulated to some horrendous fee and will give me hours of further phone calls and letter writing to explain the situation.

I had a similar situation in December 2014. I prepaid but typed the reg no. Total disgrace Dart charge are for ripping people off. I would call again. I paid the toll charges after 3 days of crossing.. however I got a PCN 10 days later. And if I don’t pay the £70.00 penalty?….. How do I get a refund. site but it said ‘problem with server! We were actually stuck in traffic on both ocassions. Why did it not display 5.00 to pay.

What is it: Pingit is an app that allows you to link a bank account and make instant payments directly from your mobile. They told me no. Apply for local resident discount if you live in Dartford or Thurrock. ie a total of £145 ! Textphone: 18001 0300 300 0120 I will be expecting the first one refunded. So basically I will be having to pay out £105 for not being made aware that charges were/are in place. This is arrant rubbish.

I phoned the number on the pcn this morning and after being put on hold for the ten minutes was told all was OK & I didn’t owe anything.. Maybe you should phone them again..? I too have the registration of a 0 & an O, I know I definitely put these in correctly & I got him to check at the time but their system couldn’t find the car so I carried on & used the option where you manually type in the details, even if this was an error it doesn’t explain why I only got a PCN for one way, in the photo they’ve sent it could be any car (just not clear) & indeed there were 2cars in the picture. Returned, 23/01/2015 Southbound for a 10am ferry at Dover, Offence logged to my vehicle reg plate 23/01/2015, 07:30:19 am. Needless to say I rang the Call Centre to be told they acknowledge my full payment and that “I should forget about the Notices” blaming ‘ probable software issues’ . I’ve since phoned…no progress – was told the 37.50 is because payment wasn’t within 24 hours and by midnight.

Having tried to ‘do the right thing’ twice to pay the 2.50 I’m not sure what to do next! I consulted the DART website and to me it appeared that one could still pay until a Penalty Charge Notice was issued. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. Hello – Sorry to hear your story. Hi, I crossed 3 times in a hire car and forgot to pay. That’s interesting to hear. When checking my payment allocation its been split allocated against a journey in the same car on 20th December 2014 and against my southbound journey on 21 June 2015!!!!. I have been trying to appeal for 3 months without any kind of acknowledgement of help. I duly paid the charge for this. Confirmation receipts received. I just phoned up and waited 18 mins on hold only for the phone to be hung up on, phone literally went dead. Is this a scam or should it be taken seriously? Just received a Penalty Charge Notice for £108 saying that my Dart Charge hadn’t been paid, despite having an entry in my bank statement to say it was… Can’t find the confirmation email, as it was from way back in June and I don’t usually keep them once I know the money is out of my account.. going to send bank statement as representation, but have to say, for a one off trip away on holiday a year, its an absolute joke of a scheme. I am so disgusted with the Dart-charge service, bad signage, no change in traffic and a telephone system that should be closed down. The website was designed by a 4 year old. Saw the signs re the Dart charge but completely forgot to pay. Yep, we live in Suffolk and my son’s just got a PCN from Feb – he thought they’d done away with the toll booths. Last march we was planning on a trip down south so i prepaid the crossing charge before we set off but our car got hit by a motoway sign and it didn’t make the crossing.

Does the 14 day grace period apply to drivers from abroad as well? It really seems they’ve created a system that is not fit for purpose. I opened a Dart Charge account on 16th May at which time I paid £20 which was duly debited from my credit card account on the same date. the other method in this case as clearly the site wasn’t fit for purpose. The PCN related to 3/7. Thanks. I went through at exactly 6am. And managed to pay at 3am this morning. Often incorrect fines are issued at the Dartford Crossing as a result of the Automatic Number Plate Recognition system. I went onto Dart Charge when I got home and it was asking for £2.50 which I paid. Got a penalty charge notice after paying on line the same day! i forgot to pay a crossing last week and still not had a ticket.

no, but now it’s impossible to pay without giving it. Wrong! I did as advised. My wife is a wheelchair user, and has a Disabled Blue Badge. Can’t speak to a supervisor, can’t get anywhere with any of it and stuck with a £230 charge. I would imagine that you have a good chance, especially as the number you put in is unlikel to exist elsewhere. I dont want to ring them again, its such a waste of time and money. We did not drive through any booth.

Please help. How do they get away with it? Drivers are being charged up to 60% more to use the Dartford Crossing by unofficial websites taking advantage of confusion surrounding the new payment system since toll booths were axed in 2014. ... Payment number If you paid for your crossing on the web or by phone this is the 'FJ number'. still awaiting reply, not expecting to be successful but worth making the point. Further to my post on the 23 May, my PCN for £35/70 was followed by a warning letter for the second offence on the same day! its mad. At best you should show fairness by an offer to pay just the crossing fee without penalty. Follow our guide to free online checking tools here. Anyone who’s travelled in France will recognise this name – it’s a sister company of the one that charges for toll roads there…. With kind regards, Hi – Have you tried Sanef, the company that operates the toll? Grr. Do you need to book in advance to visit Dartford Crossing? After accessing the gov.uk site i selected to pay for one-off travel. Presumably faulty monitoring equipment. Please enlighten me. I have now been sent a PCN saying that I did not pay the charge surely there should be some type of recognition on their website to show that they registration number is not valid. If you simply don’t pay, what further steps can they take? In Feb 16 I received a charge saying that I owed over £100+. Have managed to pay online and will battle any attempts to fine me, but in an attempt to check what I had paid, I used the beta link above. I asked if she could see my written online appeal and whether I could have a copy,,,,no she could not see it. This is the first point where your process broke down.

As I don’t have a smartphone, another member of my family travelling in their own car, made the payment for both vehicles. Textphone: 18001 0300 300 0120 You can find out which is your local council. Looking up my number plate? When the bridge was opened in 1991 drivers were promised that the tolls would be abolished once the costs had been paid back – about 13 years was the period as I recall. If no-one I knew had been ‘caught’ going across, how would I even know I was supposed to pay online? I have received a penalty notice for a car which doesnt belong to me, caron picture different model car than mine which was printed on the letter. Basically I crossed dartford bridge new years eve last year I was late on the payment as it was last minute decision and as new year started and having so much going on I forgot to pay but only few weeks into January .

So unjust. It seems you can’t speak to someone because the telephone system doesn’t work and nor does the web. Payzones are hard to locate, we want to pay cash, don’t like online payments they take just what they want and it takes ages to get money refunded. Signs are on the left so if you are passing high sided vehicles you’ll never see the signs.Smaller signs overhead would be easily missed. But two months later I got another PCN relating to the first crossing. On at least 4 occasions they have said they will contact us and look to see if we have paid, we have sent copies of the bank payments to them and been told that the UK office can’t find it. Note, for any late payment the exchange rate is different and worse. Later that day I updated my vehicle details on the dart charge account and thought nothing more of it. just a little confused, do you pay for each crossing in a day or is the charge daily like the congestion charge? My question is if my representation is rejected will I still be able to just pay the £2.50 or will I then have to pay £35 as well? However, I believe the bridge was closed due to high winds so you should be able to get in touch and get it changed.

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