He submitted his report and Mohawk denied it--saying that it was a cleaning issue. Inspector, LOL to look at the carpet. We don’t allow any shoes in the home and I’m practically OCD when it comes to cleaning and taking care of my things. After over a month Mohawk claimed they had tested the sample in their lab and reported (06/24/20): "We have completed our testing and confirmed that the product meets all manufacturing specifications." Same here! The SolidWood Collection offers lots of style options, from domestic to exotic hardwoods. I had the carpet cleaned per the flooring company and according to Mohawk's cleaning protocol--no difference in the carpet. Of course we didn’t reach the percentage of the floor that was a problem. PRICES. Find the best companies in Flooring and Tiling category: Mohawk Flooring and Shaw Floors, Mohawk Flooring vs StainMaster, Shaw Floors vs Tarkett She never sent the form.
I dropped a handheld tape dispenser and it nicked the flooring. So typical of a “trusted” U.S. manufacturer putting their name on crap manufactured in China and charging the American consumer inflated prices!
While RevWood is easy to install, Mohawk’s other lines of products can be challenging to install and will likely require professional installation. SmartStrand Product is Terrible. A report. This flooring is the least durable floor have ever had. What Mohawk failed to comment on was why the appearance of the carpet was so abominable if it indeed met "manufacturing specifications". The already have scratches and it’s even chipped in one part. You can do heavier cleaning using Mohawk’s FloorCare Essentials cleaner. I can certainly understand your anger and frustration...I would be mad too! However, those without previous experience should hire a professional to install their flooring. Mohawk sent an independent inspector out. Thank You for Your Reply! Our Consumer Affairs team will be able to assist you. Mohawk has never responded to my invitation to visit my home and see the carpet for themselves. Textured and smooth flooring options are available in thicknesses ranging from 7mm to 12mm. Professionals should be the ones to install SolidWood and TecWood products. What is your customer experience with Mohawk Flooring? It sounds good on paper, but is this the right brand for your home? In early 2020 we started noticing bald patches in room corners and along edges. I just received horrible customer service from Mohawk. I bought a new home. These products feature deep graining and hand scraping for the most beautiful and natural look, with a wide assortment of color choices including Gray Oak, Golden Honey, and Chocolate Truffle Oak, just to name a few. Do you have something to say about Mohawk Flooring? YouTube Video - Ugly Mohawk SmartStrand Carpet. The company that installed it has been fighting for us but the best Mohawk would do is sell us the same thing for half price, well that was an insult!!! She was very rude. I recently wrote a "Very Unsatisfactory" review on this product due to a warranty claim denial to an obvious manufacturing defect. Why isn’t there any recourse for those of us who are stuck with this floor, is it really too much to expect some pride in a product from the company who made it? Do your self a favor, and stay away from Mohawk anything. Besides obvious traffic patterns the carpet fibers were "crushed". SolidWood and TecWood can be cleaned daily using a broom or vacuum, while you can do heavier cleaning using Mohawk’s FloorCare Essentials. I apologize again for your experience. If you make a list of the top manufacturers, Mohawk is probably on that list. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Laura with Mohawk Flooring.
Their carpets are over rated, over priced, they don't honor their warranty, and they don't take care of their customers.
Poor Laura from Mohawk tells everyone the same line, “we are sorry for your experience.” I am working on what my legal rights are now , since there are so many reports online about the quality of the product and that they don’t back their warranties. The floor came with a warranty and it is delaminating and splinters have formed in some of the boards. 5 Best Gray Wood Flooring For Your Home – Which One To Pick, Get Quotes Instantly from Local Flooring Pros, should hire a professional to install their flooring, 4 Instant Free Quotes from Approved Local Flooring Installers. Then she asked for my email address, said she would send me a claim firm and would try to help me. I bought a Hoover from Sears for 250.00 dollars isn't that good enough? Hello Steve, I’m Laura with Mohawk Flooring.
After several phone discussions I finally told Mohawk I would never purchase any of their products again nor would I recommend it to anyone. What is it with this company and the merchant? With an attitude, that repeats the same thing over and over "At this time we will not replace your carpet, but we really understand your frustration" Gee thanks, when I got off the phone with one of their managers, my blood pressure was through the roof. I run a small business that sells building materials and we would never send a sales rep to look at a product we sold to determine if it was a manufacturing default plain and simple. site map | I am so disappointed in these floors I want to scream. It show every imprint of every step you take on it. Knowing the 3 bedrooms would need carpet, I planned weeks in advance and found the perfect carpet: Mohawk Soft DeCor, English Pewter color. Thus, our den is an extremely low traffic area. Mohawk Flooring Carpet Flooring reviews: Best pet carpet unless you have pets. Don't want to mention their name at this time. It was very costly and the sample looked like high quality. Rights Reserved, You Are About to Contact PissedConsumer.com. Your email address will not be published. I insisted that the problem was poor quality control, which Mohawk denied.
There is not enough information available to create the chart.
The method for installing Mohawk hardwood flooring depends upon the collection you purchase from. One of the most beautiful types of flooring is hardwood.
It isn't for the end consumer and I am the original purchase and still own the house. Installed Mohawk Tecwood in my own home and a customer’s to the tune of 2800 sf total. There are only two of us living in our home, and we have no pets. You can use this flooring over any type of subflooring and on any level of the home. However, it is possible to do it yourself, provided you take the time to do the job correctly and have the right tools for the job. I decided to purchase the proper nailer and installed the flooring according to Mohawks instructions, only I inspected each board prior to installing. Terrible quality. FloorCritics.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
You can also remove more stubborn stains by using acetone fingernail polish remover. Review #1250463 is a subjective opinion of poster. RevWood requires just a dust mop, broom, or hardwood-friendly vacuum for regularly getting up dust and dirt. I can see that it really is a waste of time to even be leaving this message, I have never seen a floor as inferior as the one that was laid in our new home.
Trust me, do not purchase this carpet. It is best to use it for rooms where moisture does not accumulate, including living rooms and bedrooms. Sincerely, Mohawk Consumer I responded saying we have no idea whom the retailer is being we bought the home brand new and everything was installed prior to closing. The overall rating of the company is 1.1 and consumers are mostly dissatisfied. The TecWood Collection combines the natural beauty of hardwoods with durability and easy maintenance. We installed our Mohawk “engineered” flooring four years ago. Look down and you’ll see exactly where to start to bring your home into the 21st century: your floors. We have had a new board splinter and crack every 2-3 weeks since installation. I put in a claim and was denied. They are peeling and cracked all over.