[id] => 76 (
They handled them reasonably well, besides that I spent on total about 5 months without beeing able to ride my bike. My challenge now is to somehow get a refund. (
I have had to resort to reporting them to PayPal which they currently haven't replied to either. FRAIS DE PORT OFFERTS: pour vos commandes de Pièces / Accessoires / Textile : • dès 50€ d’achat pour la France • dès 150€ d’achat pour l’Europe Zero customer support. All available Yt Industries Promo Codes & Coupons free verified.
They do not respond to emails or calls.
The reason given for lack of communication and updates from Germany was a change in logistics software.
Have been riding it now for about 200KM and its been a blast. 50% off All orders . Check out all the latest YT Industries Coupons and Apply them for instantly Savings. [childrenCount] => 0
[subPages] => Array Expires 19-8-20. ( [target] => _parent My buddy who is beyond a bike enthusiast helped me build it and just couldn’t believe how well the bike was packaged for shipping, the the attention to detail that was apparent in how it was mostly built in the factory. Several times they dont reply to emails until you call them.6. Shame as I had thought highly of them till now. Sale For Limited Time Only. 3 months later comes the worst: chainstay. 3 months later, my Fox X2 mail seal popped out. Poor Service given then market is bouyant so margins should be good.
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I've tried waiting on the phone for 45 mins+ each time to their German number but I can't get through - 'it's quite busy right now, please hang on and we will be with you in a moment' is the ever looping voice I hear. [0] => index [subPages] => Array
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Promises this company makes on customer service are unfortunately fake.Update:Got the bike back after 10 weeks.
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[link] => [mapping] => 100% Success; share; GET DEAL . ) Happy customerOrdered Izzo during lockdown and received last weekend. ) [2] => https://us.yt-industries.com/detail/index/sArticle/2509/sCategory/260
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Juli 2020 die Mehrwertsteuer von 19 % auf 16 % für den Zeitraum... Stay safe, wash your hands and keep on riding, Was hast Du zu bieten, Schottland? Get Deal 76% Deal. No one answering the phone (tried to call them at least 20 times, waiting around 45 mintues at each occasion), no reply on my emails. (
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And did I mention, my Jeffsy is an amazing bike.
He was friendly, courteous and kind.
Be in the know with our family talk and the first to get the word about: [subPages] => Array [0] => Array
Be in the know with our family talk and the first to get the word about: Your personal data will be treated as strictly confidential and won’t be shared with any third or even fourth party (in accord with the YT handshake policy). Bought the YT jeffsy with the Jeffsy-specific bottle mount and water bottle.1. Originally I had spoken to Chris in the office upstairs about a secondhand Capra that I was considering buying. [childrenCount] => 0 Bike was in stock on the website. [description] => DATENSCHUTZ (
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They have been the most responsive company I’ve ever done business with. So bike had to be returned to Germany (a lot of hassle) where it remains since 31st July.
Avoid this company!
Very happy with the customer support pre sales q&a as well as delivery and quality of the bike. Don't buy a YT, the money you will "save" is never worth all the headaches you will get and the time you loose.Update: 4.11.2020 Today I got the bike back with the replacement chainstay.they forgot to send my dropper post back... Really bad customer service (at least in Germany).
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[id] => 58 They haven't improved their customer service much, although the YT Mill helps they are mostly powerless to do anything, even process a refund. [group] => eUsBottom2 Never Miss The Chance. [link] => I would be very apprehensive ordering another bike off them after this. I have been looking at potentially purchasing a YT for a while, but having read quite a few negative reports of UK customers having issues with - the German HQ - regarding warranties, delays, poor customer service etc I was definitely concerned and more than a little reluctant to sink so much of my hard-earned money into a YT! Thanks Adam and team @ YT Guildford. Really bad customer service, what a bad joke! [childrenCount] => 0
[parentID] => 0 I can't fault the bike or quality of components.
These guys love bikes and it shows in how they communicate and respond to questions. ) ( [id] => 3 Safe to say that production knew about this as the original frame cover was modified so that it would fit into the wrongly drilled holes.3. It is a slow process in which you have no information. Still haven’t got the bike back and now it is nine weeks and counting since I sent it to them to fix a problem that they knew about when selling the bike!Overall mind blowing how bad they treat their customers.
He took the time to listen, problem solve and gave some great advice.
[description] => GREEN YT 1, Events von der Rampage bis zum YT Familientreffen mit den Pros zum Anfassen, Sales, neuen Produkten und Infos zu neuen Verfügbarkeiten, und Geschichten aus der Welt der globalen YT Family. Clearly very knowledgable too and after chatting further about the virtues of the various bikes: Izzo vs Capra vs Jeffsy etc he suggested it might be helpful for me to pop in and try out a few bikes. I discovered them when they were allready there for some time. After I specifically asked about stock status before I sent it and was assured that they had replacements on stock.5. [childrenCount] => 0 Wenn du mehr über Cookies erfahren oder sie deaktivieren willst, klicke hier. [active] => It's just not for me. 1, Events from Rampage to the YT Family Reunion, with many pros at hand, Sales, fresh products and infos of new availabilities, Tales and news from YT family campfires all around the world. YT Industries provides consumers with 6 categories, such as dirt collection, downhill collection, endure collection, YT wear, trail, parts, and outlet. Put an order through at beginning of OCtober for £5200.Emailed 6 times since. Bike is useless for an entire season and no one even picks up the phone. I bought 2 capras from them. [active] => [id] => 93 [parentID] => 0
I then received an email a week or so later from DHL with a tracking number and the package arrived within about 5 days including the weekend.
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[description] => YT USA - General Terms and Conditions Zukünftig werden dir alle News rum um YT direkt per Mail zugeschickt, damit du immer voll im Bilde bist.
Tales and news from YT family campfires all around the world Your personal data will be treated as strictly confidential and won’t be shared with any third or even fourth party (in accord with the YT handshake policy). If I could give this company a 10 for their product and customer service, I would.
YT UK: A brilliant and positive customer experience. (
If you looking at a premium bike spend your money elsewhere as the service is unprofessional from start to finish. [childrenCount] => 0 [3] => /image/hvz/2020/slider/IZZO_webshop_Live-now.jpg I will be buying a Jeffsy XL as soon as they come back in stock, whenever that is!!!!!!
[1] => Array YT Industries – Pilatus Campus, 91353 Hausen, Germany – rated 3.5 based on 208 reviews "Got my bike with in one week of placing the order.
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If you send them your bike for the warranty claim you can only pray you will see it again. You feel totally scammed.
I've sent multiple emails an tried calling them. [description] => RETOUREN
The hard work is done YT, just sort out your service!...End of update...Ordered and paid for bike 3 weeks ago.
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( Exceeded my expectations.
I've purchased 2 x yts in last 2 years which touch wood have been ok, but ordered some bits off them a month ago an I've not received any goods or even had any tracking details. [target] =>
[id] => 4 There was no 'hard sell', no pressure, no judgment, no BS, just friendly, honest advice and help. )
Come on YT - sort it out!I'm cancelling my order, regardless of the excellent value the spec offers. ) I ended up sourcing one at my own cost just so I could ride the bike ... Don't get me wrong, they are great bikes but if I was to look again I would never use YT. ( [group] => gBottom2 Bottle mount was missing in the box. They are not a new set up like they want you to believe .. YT are known for creating amazing bikes but there customer service is terrible.
Paint is rather soft and delicate. Get Extra Percentage off with yt-industries.com Coupon Codes October 2020. [childrenCount] => 0 )
[group] => eUsBottom2 The wonderful tested & worked Coupon Codes for May 2020: $4 off Enjoy Free UK Return. 3353 Used Today.
[0] => index I've upgraded the start rating to a 2 but I am still puzzled as to how horrendous the customer service is, then the product is so good.
[link] => Stores; Categories; TOP Coupon; DEAL ; YT Industries Coupon Codes. us.yt-industries.com. [link] =>
On the first one I had 5 warranty claims (related to suspension and dropper). After confirming I am happy for this happen I have had to wait an additional 2 weeks to pay/confirm the work has been done. Don't let the sparkly showroom in Guildford fool you - feel sorry for the staff there. We bought our son is 26” Jeffsy bike at the peak of Covid. [subPages] => Array Wir optimieren unsere Geschäftsprozesse.
[link] => atsdRma/ He also talked me through a bit of aftersales stuff too including warranty, after-sales care and free bike set up to get the suspension set up dialed in etc.
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Melde dich für unseren YT Family Talk an und erfahre als Erster von: Mit Klick auf den Sign-Up Button, bist Du damit einverstanden, dass YT die Angaben, die Du über deine Person machst, für Marketing- und Werbezwecke nutzt. Indeed, that is more or less what happened. They just ignore you.
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[3] => https://www.yt-industries.com/uk/cat/index/sCategory/73662 Wie ihr sicherlich mitbekommen habt, senkt die Bundesregierung ab dem 1.