They have me power cycle. It should get an IP address which you can try to connect to directly instead of portal.hubitat.com. I can look up the model real quick, but can’t stay up too much longer.

You’ll need a tech, More posts from the Comcast_Xfinity community. In the modem by chance can you see all the DHCP or IP address lease options? We have made changes to keep employees safe so response and call times may be longer than usual. I assume the Xfinity modem also is your WiFi and Ethernet router for all your devices? Tried the hub again, and still orange light and no connection. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.

I've tried resetting it, unplug everything plug back in. Our community is your official source on Reddit for help with Xfinity services. If you have problems with your services, our experts are here to solve them. If you have questions about your services, we're here to answer them. Just to make sure something there isn’t set to not allow new devices. I did not try to power off the hub, especially given that I only just switched it on.

Yeah, turns out the wiring got messed up in the attic and had to call out someone to replace it. I believe the first time you try to use the hub it needs some extra time to get itself ready.

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Or...it will cost me a fortune for something I didn't even do. Typical troubleshooting question... have to attempted to power off and power on the hub in your troubleshooting yet? But the ISP modem/router combos can be weird. Press question mark to learn the rest of the keyboard shortcuts. If you have questions about your services, we're here to answer them. Still, getting an orange internet LED? Don't know when a repairman will be scheduled to come take a look at it. Ok, that is a good start to ruling out it may or may not be a faulty hub. I've tried everything I could think of, my brother was on the phone with xfinity support and they couldnt figure out what was wrong with it over the phone. Press J to jump to the feed. When it resets it holds a solid orange light for about 2 minutes, but it still doesnt work, and then it just starts blinking again. Been working fine, everyone playing online, listening to music and whatnot, then bam. Any help would be appreciated.

Can you attempt to connect another device like a laptop to the Ethernet port on the modem? Gonna jump in here; this issue whatever it is raised it's head again- only I'm starting to think my hub is faulty. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.

It should show up in the modem as being connected and getting a IP address. Wait for some time.

Plus there should be two lights on either side of the port and good hardware can tell a lot from the lights. ... Our community is your official source on Reddit for help with Xfinity services. Press question mark to learn the rest of the keyboard shortcuts. Maybe someone else or official support will chime in. i can, but I dont see the hub connected to it. Welcome to the Xfinity community!

Typically an Ethernet port blinks orange when it has a 10/100 connection and green when it has 1000 (1gb). Getting orange light on the internet LED? 1010 Avenue of the Moon New York, NY 10018 US. Our community is your official source on Reddit for help with Xfinity services. For immediate assistance, check out the Xfinity Assistant. I've tried everything I could think of, my brother was on the phone with xfinity support and they couldnt figure out what was wrong with it over the phone. I even tried to connect to the hubitat portal through my iphone/safari, and it still couldnt discover the hub. Watch, they will get here and say it's a bad Xfi gateway and they will need to ship a new one that will take another week. Please contact the moderators of this subreddit if you have any questions or concerns. New Post - Tech Support. I am using XB6-T model number. I've tried resetting it, unplug everything plug back in. Now they are sending a tech out but not for a couple of days. I've got the same problem that just started today for me.

Sounds like your coax is not connected to Comcast. I have all 3 cables in: Power, Ethernet and Coax. This way we can see if it hands out an IP address to anything else. I tried all of my cable outlets still not working. help. Power cycled. and I am not using any blockers on my web browsers. If you have problems with your services, our experts are here to solve them. Issue 1: Internet Orange Light on Router.

Plus there should be two lights on either side of the port and good hardware can tell a lot from the lights. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. Cookies help us deliver our Services. What is the model number of the Xfinity modem? I have all 3 cables in: Power, Ethernet and Coax.

An orange blinking light should mean that the hub is connecting at 10/100 which is what the Ethernet port on the hub is. If you have questions about your services, we're here to answer them. But it shouldn’t be overly long.

Never had a problem with it until the pass day. Is the orange light on the port top/bottom or left/right side of the port? Press J to jump to the feed. I just received the new device and when I connect it to my Xfinity modem, the ethernet port flashes orange at the back of the modem and I am unable to see my hub within the portal... any ideas anybody? Welcome to the Xfinity community! Thank you for your persisitent... should have done the obvious myself, I guess the orange light at the top left corner of the modem put me of the obvious route.

But sometimes and with certain hardware it can blink at different rates to show issues. New XFi advanced gateway flashing orange light and can’t find on XFi app. But maybe there is something wrong with the hub or the modem. Every criteria RamBo had I've got- with a brand new HE- EXCEPT my hub hasn't been recognized by portal after hours of crunching.

When it resets it holds a solid orange light for about 2 minutes, but it still doesnt work, and then it just starts blinking again. It should give the Hub an IP address via DHCP like everything else. Seems that im stuck on just setting the hubitat up.

I just bought this stuff yesterday so I assume isn’t broken. Haven’t seen anyone post about this issue yet, but maybe someone has. Title pretty much. Typically an Ethernet port blinks orange when it has a 10/100 connection and green when it has 1000 (1gb). don't know which version you have, but this may help... https://www.xfinity.com/support/articles/xfi-gateway-led-lights, https://forums.xfinity.com/t5/Xfinity-xFi/xFi-XB6/m-p/3175374#M8391. When I try to connect to my wifi it says its limited, and limited apparently meaning not working at all. Glad your moving now and welcome to the community! Did you ever get a resolution for this issue? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.

can you access the modem to see what devices are connected to it? By using our Services or clicking I agree, you agree to our use of cookies. Yes it is, but i have not used the Ethernet connection on the modem before.

tried using the same cat7 cable to connect my laptop to the modem, that worked fine, had a green light and internet worked. Call for a tech visit for service all out. Learn what the LED lights on your X1 TV box indicate about your device status. But sometimes and with certain hardware it can blink at different rates to show issues. Title pretty much. Ok, well the blue light on the hub is a good sign. Anyway, that worked, it eventually connected to the hub and now discoverable.

Means it’s not finding signal. Called tech support. +1 628 123 4000 [email protected] Mon–Sat: 8:00AM–6:00PM Sunday: CLOSED After that, turn on your modem and then the router. I am a bot, and this action was performed automatically.

Here are the troubleshooting steps to follow: Turn off your modem and Netgear router. I assume you can’t running anything odd on your browsers like blockers or anything, just have to ask. Yes i did, with my laptop and that worked fine - green light and connected on modem.

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